Getting it right for your customers

Quality customer service is critical to excellent service delivery in the public and voluntary sector and is a major factor in ensuring competitiveness within the private sector. No-one can afford not to take into account the importance of training staff to be proactive and professional in dealing with customers and members of the public.

Equal and Diverse offers a comprehensive customer relations training course which covers not only the basics of good communication but also seeks to enhance skills to bring confidence to your workforce.

In our introductory course we consider issues such as:

•  The importance of excellent customer service
•  The key elements of excellent customer service.
•  What is it like to be a customer of your organisation? – the customer experience
•  What do our customers need and expect from us?
•  How do you deliver excellent customer service?
•  Keys to good communication, including verbal and non-verbal skills, body language, listening skills.
•  Meeting equality needs, e.g. disability access issues, culture and communication etc.
•  Handling challenge and dealing with conflict

We are more than happy to discuss more in-depth customer relations skills training. Please contact us for more information or for a conversation about your organisational needs.